E-COMMERCE VOICE PLATFORM

Never miss a customer call again.

When an online shopper calls to check size, color, or delivery status, a busy tone means an immediate canceled order. TZSMM Connect empowers your e-commerce brand with a high-capacity 096 hotline, multi-channel concurrent calling, and automated order verification.

Get Your 096 Number Now → View Pricing Packages ↓

0% Busy Signals

Concurrent calls never block each other

100% Call Recording

Dispute proof for delivery & COD

<10 Min Setup

Web & mobile softphone dialers

Live E-Commerce Call Queue

09644-348-005 • Active PBX

INCOMING ORDERS QUEUE

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COD Order Verification #8492

Connected to Agent 102 (Rahim) • Dhaka South

01:42

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Parcel Tracking & Delivery Status

IVR Route: Pressed 1 for RedX tracking inquiry

IVR Menu

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Exchange & Size Return Request

Queued: Agent 103 answering in ~20 sec

Waiting

3 Agents Online Zero Lost Calls

Why TZSMM Connect Outperforms Traditional SIMs

❌ Single Personal Mobile SIM

✕ 1 call capacity (busy tone for other buyers)
✕ Personal number exposed on courier labels
✕ No call recording (he-said-she-said COD disputes)
✕ Tied to a physical phone in the office

✓ TZSMM Connect 096 Cloud PBX

✓ Unlimited simultaneous calls on one 096 number
✓ Official corporate 096 caller ID builds trust
✓ Every order confirmation recorded in cloud
✓ Team answers from mobile or PC from anywhere

Everything You Need to Run Professional Phone Operations

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Multi-Channel Calling

10 customers can call your hotline simultaneously without a busy tone.

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Automated COD Verification

Reduce fake return rates by recording buyer order confirmations automatically.

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Delivery Helpline Integration

Route courier and tracking queries directly to dispatch moderators via IVR.

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Web & Mobile Softphone

Support agents can take customer calls from anywhere without office hardware.

Frequently Asked Questions

Can multiple customer support agents answer from one 096 number?

Yes! That is the core superpower of TZSMM Connect. Even if 10 customers call your 096 number at the exact same second, all calls are routed to available team extensions simultaneously.

Does this help reduce COD fake delivery returns?

Significantly. You can automatically record all pre-delivery verification calls, ensuring full verbal confirmation of order items and delivery address.