RESTAURANT & CLOUD KITCHEN

Take orders and customer calls professionally.

During Friday peak lunch or dinner rush, customer calls shouldn't get a busy tone. With TZSMM Connect, route delivery orders, table reservations, and branch inquiries with an intelligent IVR and zero busy signals.

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Zero Busy Tone

Handles dozens of peak-hour order calls

Multi-Branch

Press 1 for Dhanmondi, 2 for Gulshan, 3 for Uttara

Order Dispute Proof

100% audio recording for custom orders

Friday Peak-Hour Kitchen Queue

09644-348-005 • Multi-Branch IVR

ACTIVE ORDERS DISPATCH

🍽️

Table Reservation (Party of 6)

IVR Route: Pressed 2 • Front Desk Connected

00:54

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Large Platter Home Delivery

IVR Route: Pressed 1 • Order confirmed & recorded

Recording

📍

Gulshan Branch Dine-In Inquiry

IVR Route: Pressed 3 • Forwarded to Gulshan Hostess

Forwarded

Never Miss a Hungry Customer Zero Busy Signals

Why TZSMM Connect Outperforms Traditional SIMs

❌ Single Kitchen Android Phone

✕ Busy tone when kitchen staff is taking an order
✕ Different numbers for every restaurant branch
✕ Wrong delivery address complaints with no proof
✕ Noise from kitchen blaring into customer call

✓ TZSMM Connect Multi-Line PBX

✓ Callers are politely queued with music on hold
✓ One single 096 master number for all branches
✓ Audio playback confirms exact items ordered
✓ HD crystal voice with smart noise cancellation

Everything You Need to Run Professional Phone Operations

🌿

Multi-Branch IVR Routing

Press 1 for Dhanmondi, 2 for Gulshan, 3 for Uttara. One number serves all locations.

⏳

Peak Rush Call Queue

Hold incoming callers with pleasant music until kitchen order takers become available.

🎙️

Accurate Order Recording

Never face order disputes again. Listen back to any special dietary requests.

🛵

Rider Dispatch Forwarding

Easily forward delivery customer calls to on-duty delivery riders seamlessly.

Frequently Asked Questions

Can one 096 number route calls to multiple branches?

Yes! With our IVR Auto-Attendant, callers hear: "Press 1 for Dhanmondi, 2 for Gulshan, 3 for Banani". Each branch receives only its relevant customer calls.

How does the queue work during Friday rush hours?

Callers will hear customized waiting music and an estimated queue position instead of an annoying busy tone, preventing them from ordering from a competitor.

Can our manager check call records and order logs remotely?

Yes! The restaurant owner or manager can log into the TZSMM Customer Portal from any phone or PC to view live call logs, recordings, and team activity.

BTRC COMPLIANT